Return Policy
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Returns
We want you to be completely satisfied with your purchase from dejistudio.com. If you are not satisfied with your order, you may return eligible items within 30 days of delivery for a refund or exchange.
Return Eligibility
To be eligible for return, items must meet the following conditions:
- Items must be unused, unworn, and in original condition
- All original tags and labels must be attached
- Items must be in their original packaging
- Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Gift cards
- Customized or personalized products
- Intimate apparel
- Opened software or digital products
Return Process
To initiate a return:
- Log into your account on dejistudio.com
- Navigate to your order history
- Select the items you wish to return
- Complete the return request form
- Print your return label
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item and place a new order on dejistudio.com.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery through the contact form on dejistudio.com. We will cover all return shipping costs for damaged or defective items.
International Returns
International customers are responsible for any customs duties or import taxes associated with returns. Return shipping costs for international orders are the responsibility of the customer.
Return Status
You can check the status of your return by logging into your account on dejistudio.com and viewing your return history.
Store Credit
You may choose to receive store credit instead of a refund. Store credit never expires and can be used for future purchases on dejistudio.com.
Late Returns
Returns received after 30 days of delivery may be denied or subject to restocking fees at our discretion.
Return Address
All returns should be sent to the address provided on your return label. Returns sent to other addresses may experience processing delays.
Questions
If you have any questions about our return policy, please contact us through the form available on dejistudio.com. Our customer service team typically responds within 24 hours on business days.